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Robert B was a wonderful tech
Robert B very interested in his work and doing all he could to please. Will request that he do all service
Not happy with the way thorton and grooms handled setting up appt
Had an appt
Appt canceled due to emergency spots that day and instead of rescheduling...
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Don't skimp when it comes to comfort and service
We had excellent service and results thanks to our technician James Magyar. He worked tirelessly for 4 hours getting our A/C back functioning. It was 93 outside with a heat index of 96. They say you get what you pay for.
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TOILET LEAK
Bryan came by, quickly diagnosed the problem and gave us several well thought out options. We have used Bryan,s services before. He is very courteous, professional and. Sry knowledgeable. We would use him again without question
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Well done Bryan!
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the leak that didn't get fixed
Technician wanted to charge $1200.00 to open a bathtub repair pack, just to use one gasket. Homeowner said no, so he went about fixing it a different way. Told us to not run the water for 2 days. After 2 days, the leak was horrible. ( We called another company...
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Excellent furnace service
Kevin Martin came todo my annual furnace check today.
He was knowledgable and explained all of the services he was doing as he was working. He did his job in a timely manner.
I was very pleased with his work
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Review for Tom N
Tom is very personable, knowledgeable and patient. He was doing a plumbing check and found some serious problems in our home. After much discussion, he corrected the problems we agreed on and didn't leave our home until after 6:00 p.m. Even after working a full...
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Very professional service by Bill Richards! Thank you!
We are very pleased with the service provided by Mr. Bill Richardson! We can see why your company has such a good reputation!
Thank you,
Jack & Julie Doptis
Troy, Mi
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HVAC System Evaluation
Jordan came out to do furnace check for winter very efficient and very knowledgeable. Was very polite professional and just a nice guy. I Purchased a years worth of filters from him
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Very good service
Matthew did a great job
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Extraordinary customer service!
Greg H. came this morning for our first inspection on their service plan. He was meticulous in checking every plumbing item in our house. He serviced the water (it hadn't been done in years), checked every sink and toilet for leaks and made sure everything was...
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cancelled twice
Had an appointment for Monday 5:30-7:30. At 4:30 Thornton and Grooms called to cancel because they had other "emergencies. I rescheduled for Wednesday 5:30-7:30. At 7 I called to confirm that someone was still coming to my house and I was told that they called me at...
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Dishonest at best
Our furnace went out and we called this place. The office person on the phone said the visit would cost $69 for an assessment. After my wife confirmed this was the only cost, we had the technician come out and charge us $254. Further, we had them quote us $1284 to...
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Knowledgable & Courteous
I've used Thornton and Grooms for several years and have been very pleased with their knowledge and courtesy. They keep you posted as to arrival time and are prepared to do any repairs needed.
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Excellent Service!
Rodney was very professional in installing a new garbage disposal. Took time to answer my questions and explain the features and operation. Arrived on time for the service call and cleaned up after the installation job was complete.
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Worth every penny!
I have faith in the repairs they do, and I know they'll make it right if something isn't done to satisfaction. They always explain what I need and how much it will cost and the time it will take before performing the work. Prices are a smidge higher than other...
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Todd & Mike were courteous and on time. The job was clean and I paid as proposed. I was given options. Your employees represent your company very well an I recommend you to my friends, family, and nighbors.
Both Todd and Mike were thorough, they were professional, they were courteous, and they were on time! The job was completed, and cleaned, and I paid exactly what was quoted. They explained my options going forward, in detail. Your employees are the face of your...
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Great Service Once Again. They called to schedule my furnace maintenance and the technician was courteous and conscientious. They have great people!
Once again very pleased with the service provided by Thornton and Grooms. I have the basic protection plan for heating and cooling. They called me to schedule the heating maintenance appointment in September. Which to me is a big deal because I would forget until...
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