I have faith in the repairs they do, and I know they'll make it right if something isn't done to satisfaction. They always explain what I need and how much it will cost and the time it will take before performing the work. Prices are a smidge higher than other places, but the benefits far outweigh the cost. Nice to know exactly who I'm going to call whenever I have a home issue, and I've never felt uncomfortable with any of the techs in my home. Overall a really great company.