I scheduled an appointment with this company for a carpet patch and my appointment was at 12 pm on Friday. I had to call them because it was way past 12 and no one had showed up i was then told by the manager Ed they were running late and would be there soon. It would have been nice to get a curtesy call instead of just sitting there wondering. The technicians finally arrived at 1:36 and i was then told that i had to have extra carpet in order for them to do the work. I was NEVER told this in any of my initial conversations with Ed. So of course i do not just have carpet sitting around i had to cancel the appointment . I called the owner Ed to question why i was not told this upfront and he rudely told me that he tells everyone that even though i was 100% sure he never gave me this information up front. So i have waisted time and lost money leaving work early for nothing. I will be getting the work done by another company and i would not recommend this company to anyone