Business Description:
Categories
hotels & motels
MedStay
430 Sherron Rd, Durham, NC 27703, USA
(877) 633-7829

Total Experience

Quality

Will Recommend

Sandra W.

Granite Falls, NC

MedStay

Quality Inn, 3710 Hillsborough Rd. Durham

I made our reservations online through Med stay. We were very disappointed that Med Stay would vouch for the Quality Inn and Suites on Hillsborugh Rd. FIrst and foremost reason, you would hope that they would keep a clean environment especially for patients coming to and from Duke for medical treatment. My husband and I were there 5 days and each day we had to beg for clean towels and washcloths. The bathroom obviously had not been swept before we checked in and obviously not mopped. The tub was not clean...matter of fact, when we took our luggage to the room, a man ,who could speak little to no english had the tub drain out doing some work to it. He left the tub unclean when he finished. We were very disappointed with our med stay arrangements. The only good thing about the Quality Inn and Suites was their breakfast bar was healthy and good. Anyone with health issues should NOT stay at this Inn in my opinion.

comments

Dear Sandra
I am sorry that your stay at Quality Inn Durham was not a pleasant stay. I wish that you had called us before you had made a reservation so we could have told you about other hotels before you booked a hotel. When talking to people you can get a better feel if that hotel will fit your needs. Secondly if you are at any MedStay hotels and you do not like it, please call us because we can move you to another hotel. We never want any of our customer at a hotel that they do not think is clean safe or accommodating. Especially for 5 days, but if you do not call us we can not help you. If you read most of our reviews we really try to bend over backward to help our patients. Please call MedStay at 877-633-7829 and ask for Sam so I can ask you a few question so I can get more info.

MedStay commented on 09/07/2016