I have always loved Dick Van Dyke. Originally from Springfield, then when I moved from Decatur to Bloomington I chose to buy from them (they did not have a store in twin cities at this time) because they seemed to offer great products. So, naturally we chose to purchase from them when our Dishwasher died. We went to the Bloomington, IL store and spoke with a sales person who sold us a Whirlpool dishwasher with a stainless steel accent and a 5/10 year warranty, which was stressed and why we chose DVD over other stores. A few days after purchase we saw it on sale at a much better price and called DickVanDyke who said no problem, we'll refund your card! Great! I'm thinking, this is phenomenal service! Fast forward 11 1/2 months later and our dishwasher is making funny noises. We are leaving the country in a few days so we don't bother calling service because we knew we would be in Europe when they wanted to come see it so when we came back at the end of June and it died on us completely we called (6/29/2014@8am) to get it serviced the rep says it'll be an extra $150 to have them come out that day which I thought was odd because we've had our products serviced before and never been told this so she recommends scheduling it after this weekend and says she'll have someone call. Monday we speak with them and they say they can come out after mid July! That's over 2 weeks away! After I said as much she says "Oh wait, we have an opening July 5th (my kids bday party day) which I obviously took she then goes on about cost and I tell her why we are talking cost when we have a 5/10 yr warranty with Dick Van Dyke. She says the invoice shows 1 yr manufacturer, I tell her my invoice shows the 5/10 warranty. Turns out they retroactively removed our warranty after discounting our price. Let me tell you, if the information had been provided that they would be removing our warranty I wouldn't be upset because then I would feel that they allowed me a fully informed decision when they priced matched Home Depot. Alas, that did NOT happen. They credited our credit card over the phone and NEVER once mentioned how they were removing the warranty. I've worked in customer service my entire career in one way or another. If they had been my clients I would have stated "Mr and Mrs Jiardina we would be happy to refund the difference and I would like to make sure that you are aware that when we price match you will still retain your 1 yr manufacturer warranty, but the Dick Van Dyke 5/10 yr warranty is null and void. You can choose to purchase a warranty (if you offer that or if the manufacturer does) and get the refund or do no changes by keep the original selling price and the DVD warranty.". Communication IS Key! Unfortunately that conversation never happened and it is very disappointing to discover that your favorite Appliance store pulls a bait and switch on you. We called the store to explain this, we called corporate to speak to someone about honoring what we were sold AND told and unfortunately not one honest, decent person at their stores or corporate would do the right thing. The only thing they could do was call the store and train them better "so this doesn't happen again". After reading reviews I don't think that will happen. Sales people must be in such a state to keep a sell, they are too afraid to mention the 5/10 year warranty issue. I've referred My Doctor to Dick Van Dyke before and I was going to refer another one of my Doctors along with purchasing additional appliances (we are doing a remodel of our kitchen soon and already have the dishwasher look and wanted to replace the entire kitchen), but after this experience it has turned me off of the company and I will make sure that every opportunity I can I will inform people of how you are treated. It is now 7/18 and I am still waiting on my product to be serviced (we were finally called 7/16 that our part was in after being told it would be here the following week of our first service date-they were ordering Monday) which won't be until 7/22 because that was the soonest they had. It will be almost an entire month since we've called Dick Van Dyke to service our product before its fixed. You can't push a 5/10 year warranty and price matching and never mention you can't have both! That is both deceitful and unprofessional! I'm hoping someone at corporate will see this and do the right thing and I'll keep spreading the word of my experience to my friends on my Facebook and on every review site I can until this is made right.