Called to request a est to replace the spring. Jim gave me a quote. Told me they could do the job the next day. They where spot on with the arrival time and the time it would take to make the repair. checked over the complete door and the quoted price was the cost. no extra fees and no up sale on parts to repair. Anyone needing garage door repair this is the company to use. No need to look any further, Honest up front people and know their equipment.