I really like the people at Steam Sweepers and I would totally go back. I thought that they were just super personable and very friendly. They always answered the phone and would call back. They were very receptive to questions and I was very pleased with the carpet when I got it back. It was very soft and so completely different from when I gave it to them to clean. I am really pleased with them. I had them do an indoor carpet, a Persian wool carpet. They gave us directions and were super, super nice which is important to me because customer service is not very important these days. I've already referred them to other people.