This was my first time using Steam Sweepers LLC. I had two carpets made in Afghanistan. And they cleaned them for me. They are looking great! I am very happy with how they turned out. I will continue to use their service because they are quick, and they know what they are doing. I will need them again because I am currently in Morocco buying more carpets! Making the appointment was easy. Plus they are easy to work with. And they are not only professional, but they are also polite and courteous as well. I have no idea if their rates are good because I did not compare them to anyone else. I would hesitate on recommending Steam Sweepers LLC because my impressions might be different than someone else's.