Great customer experience on both visits by the following 2-Techs at Cool Air USA, Inc.: Mike - November 11-12, 2018 Andrew - May 27, 2019. Mike and Andrew were both very professional and very proficient. Mike diagnosed our A/C problem right away as the Indoor Coil and replaced it right away under warranty since the unit was less than 2-years old at the time. Andrew completed the follow-up 6-month service visit and found everything working in perfect order! Both went above and beyond in servicing the customer needs and we certainly appreciate it. Keep up the good work gentlemen. And Cool Air USA, Inc., we need more Techs like them out servicing your clients. Thank you, Richard