When my longtime heating and air man retired, I wanted to find a new company that was family-owned and operated, like my old company. That is why I went with Century Heating and A/C. I did call one of those bigger companies first, but they could not come out for a week or 10 days. That was not acceptable, because it was cold, and my heat was out. I called Century Heating and A/C, and they were out here the next day. I really liked their service tech!