I never thought I would be writing this about Rock Auto. I have been a customer for years and have never had a problem with orders, or their condition. Boy, now I have and they treat you like they did nothing wrong, with a smile on their face. I ordered A pair of rotors with pads in prep for the July 4th travel. Received a call letting me know the order inadvertently shipped with only one rotor because they did not have the other. Was told to just put in a second order and then return the first to be credited to my account. I said well that is a bit steep but if that is my only choice okay. Well the second order of two rotors came in on today Friday, and guess what, only one rotor!!! I called them again and was told they did not know how that happened again, but they only had the one that was shipped. If I wanted to get these on before the 4th, I would have to order another set and return the other two botched orders before being credited to my account. There was no offer of anything, not even free shipping this time. I am not made of money, maybe you other customers are. I am now over $200.00 out of pocket and they want $200.00+ for another set of rotors. I am so upset that I am writing this review. I never write negative reviews. If this is what I can expect from: Sandra Taylor, Vice President Customer Service, Tom Taylor, Vice President Marketing and Jim Taylor, President, then yes my last dealings with Rock Auto will be to return these botched orders and take my business elsewhere. Great company when all goes well, but the worst when they mess up, even mess up twice !!! I hope this is published so other customers can know to expect no satisfaction when their orders are messed up other than to keep digging in their pockets with the hope they get the next one right. Bye for good Rock Auto!!!