comments

Shipping is never free. Carriers must be paid for their work. Actual shipping costs vary widely depending on what you buy and where you are. "Free shipping" means higher prices to cover the average shipping cost and using profits from some orders to offset losses on others.

We think it makes more sense to set prices low and show what it really costs to deliver your order to you, passing on the cost and savings from decisions you make. To minimize shipping costs, choose parts that can ship from the same location. Our Help page (https://www.rockauto.com/help/?page=2#MINSHIPCOST) explains which parts cost the least to ship.

We over customer service directly through our website for our customer's convenience. Customers can check the status of an order or report problems directly through our Order Status & Returns page (https://www.rockauto.com/orderstatus/). If a customer needs additional help they can reach our customer service team directly by email (service@rockauto.com). Our customer service team is available 7 days a week to help our customers.

RockAuto.com commented on 03/06/2020