We called because the toilet water was constantly running. The trip charge is taken off of the bill so that was nice. They came out the next day at the time they said they would be here. Colby & Josh was very pleasant and knew what they were doing. Gave us two different options for repairing it. Stuck around to insure that the leak was fixed. Offered a home inspection while they were here. Also the company has a Protection Plan that they offer for future calls. I would definitely recommend them and would use them again if we have any plumbing issues in the future.