After having periodic issues with our plumbing I was referred to this company by a family member. It was initially wonderful to book an appointment online and have the piece of mind that these folks would be the ones to help me in a time of need. Before wasting anyone's time, I vetted that I was within The Trenchless Co. Service area and was pleased. I arranged an appointment and went about my day. 3 hours later (no not an hour or two but 3) I received a message (not even a phone call) that they would not be coming out due to me being outside their service area. So I called them. When explaining the situation I was met with the excuse that the 3rd party booking agency made a mistake. Not okay as they are a service company and call centers have service area maps available. Along with that fact, I pointed out how Mr. Call Taker had a tinge of a snarky attitude and was met with further disappointment.

What's the take away?
Mine is to find another company who has a bit more grace.