Hello - I wanted to share what a great experience with a local heating and cooling company I had recently. Russ at Healthy Home Heating & Cooling provided high quality, professional service during 2 recent service calls for my duplex. Russ arrived in a timely manner, clean and dressed in a uniform identifying his company. His vehicle was also well kept, clean and clearly identified his company. Russ was very friendly and professional and listened to my story. We talked about how to proceed and he went about his job in a very straight forward and deliberate manner. He was very open to my questions and provided me with clear explanations when appropriate. His tools were in order and well maintained. He even allowed me to take a look at the heat exchanger through his portable camera (similar to the type the docs use for colonoscopy's) - I was amazed how good of a view it provided of the heat exchanger which in fact and unfortunately was cracked. Frankly, I don't know how anyone could honestly tell you that your heat exchanger is fine without actually visualizing it with a similar type of device. Anyway after determining the exchanger was cracked in several places Russ checked the the remainder of the furnace and then once everything else was found to be in order he put it all back together. We then discussed several options as to fixing the furnace as well as getting an idea of several options of new furnaces on the market. Russ was truly the type of heating and cooling service person we all wish there were more of out there in the world. His passion for his business, his knowledge and the quality of his service speaks volumes to me. He will be the person I call with any of my future heating and cooling needs. Thanks Russ for a job well done. Tim