For the first time that I tried Greenspring Rug Care, I had a very positive experience. I took one of my area rugs over to their location and had them clean it there. Their customer service was very good. I felt that the company's pricing was very reasonable. They had the rug finished within good timing too. When I picked up the rug I was pleased with how it looked. Greenspring Rug Care did such a great job that I would definitely recommend them and will be using them again in the future.