I called at 9:00 in the morning and they gave me a window of 1:00 to 5:00 the same day. At 1:30 two very pleasant technicians arrived. The handled the immediate problem I was having and then some. I asked if they would give me estimates for some other issues. They also were very careful going in and out of the house. Oliver my cat thinks he would like to go out. I would recommend them highly and they have very reasonable prices.