I called Home DisComfort Experts only because the previous owner had used them to install their furnace and blower and their label was on the furnace. The AC stopped blowing, and being August it had to be fixed. The technician came out and gave me the bad news that the motor that ran the blower was out. It was only a little over a year old he said, so he would order the part and I wouldn't have to pay to have it replaced. (The sticker actually said it was two years old.) He said it would take 3 to 5 days, up to a week to get the part in and they would let me know. That service visit was $124. Not hearing anything in a week I called them and was told the part hadn't come in. Three days later I called and again she said they would call me when it came in. Th next morning I got a call from them asking me to call. I was told that I would have to pay for labor, and they would order the part. I asked her to have the manager call me. In the mean time I called a local company I had used before and told them gave them the model and serial number of the furnace and told them it was a blower motor. He said he would call me back in 15 minutes, which he did. He said they could get the part and be out in an hour or so. I was kind of surprised as I had been waiting almost two weeks for the motor. I asked him about the part and he said as it is a common manufacturer, Trane, the part was readily available, in fact they would go to a supply store and pick it up. I had them do the work and with an hour or so they were already there and replacing the motor. The next morning the manager from Home Discomfort Experts called. He told me the tech shouldn't have told me they could get it in 3 to 5 days, as it could take up to two weeks. I then told him that I had called a trusted company I had used before and why was it they could get it in and hour and it took them two weeks? He replied almost proudly "We buy direct from the manufacturer." To which I replied, so you would keep a customer waiting for two weeks in August with no AC when the part can be picked up here in a supply store! He did offer to take $40 off the labor cost, which almost seemed like an insult at that point. We went from free installation to $240 to $200.

-Home Discomfort Experts are not local to Fort Wayne, but Mishawaka. When you try to contact them, all calls are routed through Mishawaka. The manager told me they maintain an office here.
-Their parts are ordered from the manufacturer which in my case took almost two weeks. This saves them money at the expense of service to customers.
-I highly recommend you do not waste your time with Home DisComfort Experts. I wasted almost two weeks in August heat only to find a local provider that could do it immediately.