First and foremost, I'd like to recognize the techs that did a great job::
Dustin B., Cody B. and Rob (manager).
This is where the 3 stars comes into play-My experience began on 1/5/22, I was scheduled for a furnace install at my residence. Install tech Romao C. and helper arrived on time. I'd check on them throughout the day and ask questions. Towards the end of job they couldn't get one of the Wi-Fi stats to work due to a common wire. I asked them to just put any stat on at this point (7 hours later with no heat). He did, helper put other two stats on. While we were in basement, he fired the furnace up and when it shut down, we heard a loud pop/bang. Apparently the noise was coming from the metal work to resize to this furnace. Tech said no big deal, he had made a few calls etc and said they can come back and fix. I never heard from anyone. On 1/17, I got a call from Rose (coordinator) apologized for not knowing to schedule a return appt. She seemed to have it together. We set day and time range for return to repair the pop. That day AND time came and went and no one showed up. Rose forgot to put on schedule (I had to rearrange my schedule for this appt. ) That didn't seem to bother Rose, again very apologetic. Another day and time was scheduled. when Dustin and Rob arrived, I questioned a lot of the way the install was done as well as I had a stat that didn't even work. All the first tech did had to be redone because it was all COBBLED. And the pop was thought to be corrected. It wasn't. Last date to finally remedy the pop was 2/14. (It was annoying to hear and sleep for 6 weeks) My dissatisfaction was the communication from this company and the first install tech's workmanship. Last but not least, you get no paperwork, period. All I received was an email with estimate and nothing on the information/warranty about the furnace or humidifier and I had to grab the info on stats before tech disposed of. BOTTOM LINE-Romao and Rose failed to do their jobs. Communication and pride in workmanship should prevail. SOMETIMES A COMPANY CAN BE TOO BIG. Would I recommend them, probably not. I am a REALTOR and I am often asked for recommendations.

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