Oh my goodness, I was getting ready for the day, when I heard a loud noise that made me wonder I a tree branch had fallen on my roof. But then a noise continued, and it seemed to be coming from inside the house. So I went to investigate, and the sound was coming from my water heater closet...and water was coming out from under the door. I opened the door to see what, exactly, was going on, and one o the lines to the water heater had broken off at the wall, and water was pouring out at full speed, from about six feet from the floor. Soaked to the skin, I shut the door, grabbed my phone, and called Clearwater. I called Clearwater, because they've done great work for me before. Somehow, I got one o the actual plumbers on the line. He helped calm me down, and directed me to a short video about how to turn the water off at the meter, and had the office call me to get somebody right out. Indeed, someone came out, looked over the situation, and we discussed my options. My little 1950's house was originally plumbed with galvanized steel pipes, and they had rusted out and deteriorated until the supply line to the water heater had just broken off. Very much longer story short, they re-fitted all the pipes in my house (we went with PEX), and the supply to the house from the meter (as a preventative measure).
Everyone I have dealt with has been pleasant and friendly and professional and kind and helpful. It feels to me like they've gone above and beyond for me, but it could be that they're just ordinarily great people, from the office, to every plumber that's come to my house, thoroughly excellent.
We're all plumbed up and insulated, all put back together, and as soon as that City inspector comes out and gives his official okie-dokie, we'll get that trench filled back in, and before you now it, it'll be like nothing ever happened. Big thumbs-up and all the gold stars to Clearwater plumbers, and all the guys who came out on my job - Thank you, thank you, thank you!