We had our hardwood stripped and refinished by Summit last year. The worker rushed through the final day and applied the top coat, we believe, before the last coat of stain was dry. There were streaks all through the hardwood. A short time later, I had Steve (the owner of Summit) in to check the poor finishing. The streaks are very obvious. He said those would disappear in about a year. We waited and this past spring, we had him in again to point out that the streaks were still there. He asked us to increase the humidity in the house, or wait for late spring or early summer, so that all the gaps would be filled in, then they would come back and fix the problem.

We waited until the gaps filled in, then called to set up an appointment. Steve was to call us back. We waited about a month, then called again. We were told to expect a call the following morning. Again, no return call. Waited some more, then tried again. Our calls were never answered and it was obvious the staff had been told not to pick up any calls from our number. I finally called from a different number and sure enough, the call was immediately answered. Once again, I was told Steve would call the next day. That was a around the end of June and to date, no call.

I’ve never been anything but polite and patient with these people. The office/store staff are very nice but the owner is a huge disappointment. It is sad that he does not stand behind his company’s work. So much for the guarantee—"ignore and they will go away” appears to be the motto.

So, in our opinion, Summit does not deserve your business. There are plenty of other choices. Try a different hardwood company.