Business Description:
Since 1997, Benjamin Franklin Plumbing is a loyal and punctual provider of Connecticut plumbing services, including maintenance, repairs, installation and more.
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plumbers & sewer repair
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Benjamin Franklin Plumbing - Andover, CT
580 Lake Rd, Andover, CT 06232, USA
(860) 742-6667
http://www.benfranklinplumbersct.com

Service

Total Experience

Will Recommend

joseph L.

Norwich, CT
Benjamin Franklin Plumbing - Andover, CT

2nd time shame on me

Used Benjamin Franklin Plumbing 2x, 1st time didn't pay much attention to high price because I had been compensated by an extended warranty. 2nd time after having purchased a service plan I was charged almost $300 to install a faucet that already had the quick connects and only took a half hour. They did give me a $45 discount for the service contract? This was after they did not show because of an emergency for the original appointment. They did call but I had already spent the day waiting. This was a total rip off . Technician was great but he doesn't set the prices. Buyer beware.

comments

I am the office manager at Benjamin Franklin Plumbing, Firstly I would like to thank you for taking the time to advise us of your concerns regarding the recent service call performed by our company. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. As I'm sure you can understand, we offer plumbing services at prices that we believe are fair. This takes into account many different factors, including our commitment to our employees and high quality of our products. The plumber that serviced your property is by far one of our fastest plumbers, so I can see that you could question the value versus time spent at the property. As you know the plumber did evaluate the job and gave pricing before he went forward with the work and when you accepted he completed job. We are very committed to our customers and are constantly looking for ways to improve our service on a daily basis. We truly value your feedback.

Thank You,
Tisha McMann
Benjamin Franklin Plumbing

 Benjamin Franklin Plumbing - Andover, CT commented on 05/18/2018
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