Great visit, poor followup.
I had a technician come to my home for a site visit in order to see what work was needed. Unfortunately, I never heard back from them afterwards. Setting up the appointment had been great, the guy who came out had been great, there was just an issue with the followup.
The electrician who came was very good. He arrived promptly, and spent a good amount of time inspecting the apartment. He seemed knowledgeable and he answered all of my questions. His inspection was very thorough. I was very happy with the site visit and his inspection. Afterwards, he said he would reach out with a written report, but then I never heard from the company. I called several times, and left messages, but I received no response. So the service had been excellent in one regard (the site visit), but horrible considering the lack of followup.