I have used SHINE a couple of times before. This last time they came out and did the inside and the outside of my windows and the window sills. It all turned out pretty good. I was very satisfied. They were very professional and very polite. They just came in and did their work - no messing around. They had a little system going on where they came and assessed the windows, and then went right to work and got it all finished in a timely manner. They are next door at my neighbor's house now because I recommended them to her because she needed her garage and patio and guest house windows done, and they do a great job!