I have been going here for about 6 1/2 years and have never had a problem. I have never had to sit in the waiting room for more than 5 minutes and they have always been able to see me the same day if my children were sick. The walk in hours are also great. Everyone there has always seemed kind and knowledgeable. Also my kids love all the different murals painted on the walls its something they look forward to wondering which room they will be in!