Imperial Pools Inc.

Business Description:

Along with my wife and the rest of the Imperial Pools team, we design, install, service and maintain swimming pools and hot tubs throughout Central Illinois.

Categories

pool product manufacturer

Kimberly's Review

Service

Total Experience

Will Recommend

Champaign, IL

Imperial Pools Inc.

Unresponsive

I was so excited that it looked like imperial pool was going to help me out with my broken spa. His team came out in a timely fashion although i was not notified of the day they were coming. Therefore i did not move a small table out of the way. Upon my arrival home i noticed that the few items on the table were scattered over my deck and the access panel had not been replaced all the way. Even this i was willing to overlook but i was told i would receive an estimate to repair but i did not receive one. I eagerly awaited this estimate but none came. I called noel and left several messages to let him know. I appreciate that this is a busy time of year, but i got no response whatsoever. Therefore i hired someone else to do the job. I finally got an estimate about a month after I was told that I would get one. I was looking forward to working with noel because his team had done a good job in the past. However, i am unwilling to hire someone that would be so unresponsive.