Imperial Pools Inc.
- Along with my wife and the rest of the Imperial Pools team, we design, install, service and maintain swimming pools and hot tubs throughout Central Illinois.
- pool product manufacturer
I was so excited that it looked like imperial pool was going to help me out with my broken spa. His team came out in a timely fashion although i was not notified of the day they were coming. Therefore i did not move a small table out of the way. Upon my arrival home i noticed that the few items on the table were scattered over my deck and the access panel had not been replaced all the way. Even this i was willing to overlook but i was told i would receive an estimate to repair but i did not receive one. I eagerly awaited this estimate but none came. I called noel and left several messages to let him know. I appreciate that this is a busy time of year, but i got no response whatsoever. Therefore i hired someone else to do the job. I finally got an estimate about a month after I was told that I would get one. I was looking forward to working with noel because his team had done a good job in the past. However, i am unwilling to hire someone that would be so unresponsive.