Imperial Pools Inc.

Business Description:

Along with my wife and the rest of the Imperial Pools team, we design, install, service and maintain swimming pools and hot tubs throughout Central Illinois.

Categories

pool product manufacturer

Richard's Review

Service

Total Experience

Will Recommend

Champaign, IL

Imperial Pools Inc.

Not Off To A Swimming Start

Imperial Pools Inc. is off to a bit of a rocky start with me. I called them to do an inspection of our pool. The scheduled time for their arrival was 8 a.m. and they did not show up until 4 p.m. without any call as to being late. I had them come out to inspect what was wrong with the pool. They did say it would need a pump. They were to send an estimate for pricing on a new pump and a refurbished pump. I was to have received it by today but I have not yet received it. Whenever I try to call them it is difficult to get through to them and if I leave a message it has taken up to a few days before they call back. Overall I would say they are not a punctual organization. Once I receive the quote I will see if I want to do business with them but with the poor performance thus far I am not sure if I will use them or recommend Imperial Pools Inc.