Although there was a minor bit of confusion with dispatch due to weather the service technician (Larry) arrived in the middle of a mild snow storm. With traffic delays to get her and having to park on the street he braved the long driveway. Upon arrival he was cheerful and professional. The job was done efficiently, he diagnosed the problem making sure it was not an ancillary item. All of the parts necessary where stocked on the truck. He wrapped up the work area and with a cheerful goodbye drudged through the snow to his truck.