I live on the upper floor of a brownstone and I needed to have a picture installation done. I called Shades In Place Inc. to perform this for me. The gentleman they sent out was a very friendly and polite person, and I think he did a very good job of it. In fact, a terrific job! I was also impressed by his problem solving skills, Since we are upstairs, he had to try to maneuver a ladder up the stairs, and the first ladder he brought would not fit. So, he resorted to a different ladder and managed to work it up the stairs. I truly appreciate his diligence!