I am gobsmacked at how clean my rug is. Took it in -had a green marker stain that had been there 10 years or more (among other stains). The rug looks brand new. Had no idea it could be cleaned so well. Also had Marvin come to the house to clean a large rug onsite. Did an equally great job. Staff is super friendly personable. Do not look any further for rug cleaners!!