Tommy Lee was my service tech yesterday.He trouble shot the door problem and let me know what the problem was.He explained to me what he recommended.He ordered the parts and said he would be back tomorrow.He came back with the parts and installed them.He took the time to upgrade our phones and explained the door operation.He cleaned up the garage area and rechecked the operation several times.I would recommend Family Christan Door for anyone having a problem.along with Tommy Lee. I think he is a asset to your company and you should be proud of him.