The ladies from L and L Home Cleaning and Laundry Services are always prompt. They get there and do the job, but the ladies don't go above and beyond. They just do what they need to do so I have to direct them. They come every Monday to my house and I've been using their service for a month and a half. I would rate my satisfaction for how everything turns out as a four out of five. The ladies come and clean; they don't do laundry here. L and L Home Cleaning And Laundry Services are reliable with good customer service, and they are accommodating. I would recommend that potential customers be home the first time to direct the ladies for what to do. Great customer service.