Business Description:
Bennett can take care of all your home improvement needs: home additions, kitchen or bath renovations, home remodeling or window, door or siding replacements.
5 14 reviews
Categories
general contractor
Bennett Contracting
693 S Pearl St, Albany, NY 12202, USA
(518) 462-6731
http://www.bennettcontracting.com

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sam s.

Guilderland, NY
Bennett Contracting

Very poor performance

I contracted with Bennett Contracting to install aluminum siding on the side of my house. Besides shortchanging me on the work and materials the company:

(1)Never called me while I was waiting to inform me when the materials were coming in.

(2)called me and told me when they were going to install the materials rather than appropriately discussing dates that were good for both parties.

(3)Tried to overcharge me by not including my deposit in the amount oweed when they billed me.

I am disappointed and would not suggest using this company.

comments

I have asked our estimator to respond to Mr Sonenberg’s concerns. Here is a copy of his letter. Gregor Bennett Jackson, President [g.jackson@BennettContracting.com]

4/22/2010

Dear Mr. Sonenberg:

I agree that Bennett had a contract to replace storm damaged aluminum siding on your house. I do not agree that Bennett tried "shortchanging" you "on the work and materials." We replaced eleven pieces of siding, exactly as detailed in our written contract and even left the extra panels for you at no charge.

Ordering Materials: Upon receipt of your approved contract on March 4th, we created a job file and placed a material order on March 10th. As I explained to you at the time, the materials were not in stock locally and had to be special ordered and that I would contact when they were received to arrange a time for the installation.

Scheduling: As we discussed, your project would take half a day and the work could be done entirely form the outside. I did schedule the work and you later canceled that date, so began leaving messages at you’re your home to re-schedule. Those messages were not returned, but finally I was able to speak with your wife on April 7th and explained that if we could "fill in" the work on a free afternoon we could get it done soon. Her response was "That’s fine, come anytime." Based on that, we scheduled the work and completed it on April 12th.

Statements / Invoices: Included in our billing envelope along with a customer satisfaction survey your received an invoice for the job and a statement showing all payments received. Your deposit was shown on the statement, with the balance due highlighted in the lower right corner. No attempt was made to deceive you with regard to your deposit, in fact your deposit was held in an escrow account, as required by NYS law and not even applied to your account until the work was complete.

Bennett Contracting is a family owned business who prides ourselves on quality work and customer satisfaction. I would welcome you to return my phone calls and discuss any aspect of your job.

Steve Shanholtz
Estimator / Project Manager
(518) 462-6731 ext. 306

 Bennett Contracting commented on 04/22/2010
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