We have been customers of Alaskan Home Services for many years. We have also purchased a maintenance agreement which gives us some discounts when service calls are made to our home. Our home is an older home so we do have plumbing issues from time to time. Several years ago we also had Alaskan replace our furnace. One morning not to long ago, my wife was taking a shower and I was downstairs and discovered water coming out of the floor drain in the utility room. I called Alaskan and the gal in the office said she would get someone to our home as soon as possible. Within the hour a truck pulled up. It was Steve ,who I had never met before, but was I impressed. He was very thorough and friendly. We had a sewer pipe that had been damaged by tree roots. He used a camera and found that the problem was in the middle of the yard. He discussed the options that we had and under advisement, we replaced the pipe to the sidewalk. He called and arranged for a construction crew to come the next morning. Early the next morning they were here ready to dig. He advised me to have two pipe openings installed with the new pipe in case of clogged pipes in the future, as this could be done from the front yard. The job was finished in 6 hours. They left the front yard in excellent condition. They swept up the dirt and debris from the sidewalk and the street. My wife and I were really impressed. You know, I carve walking sticks and customer service is extremely important in my business. Alaskan gets a nice shiney Apple and an A+. Thanks so much for the kind and prompt service,