The first time I used BK Floors' services, their service was good. However, the second time I used their services, they oversold me on the cost of materials and labor. They told me I owed them for their services, but I thought I had already paid them. BK Floors To Go took several weeks to reimburse me the money, which I received Tuesday. The quality was mostly okay, but my walls and floor were left with marks, but they paid me to paint it myself because the marks will not come off.