They are $59 just to walk in your door. Then charge to figure out the problem which in our case was another $55. Then they charge to fix the problem which in our case was $350. So we were over $100 in before we even knew anything. We, of course, did not use them and just ate the over $100. We hired another plumber who did the work for $183. Robinson sounds good b/c of the customer service and truth in price sales pitch but it ends there. Don't know how they won Reader's Choice and the other awards they say they've won.