Business Description:
A name you can trust, since 1958. Secard Pools offer a full line of in ground and above ground pools, spas, supplies, accessories and more!
Categories
swimming pools & spas
Secard Pools
9292 E 9th St, Rancho Cucamonga, CA 91730, USA
(909) 980-6744

Professionalism

Will Recommend

Total Experience

Gabe P.

Beaumont, CA

Secard Pools

Waiting for answers

I purchased an in ground liner pool from Secard 5 years ago. Up until this past year all has been good. Easy to maintain, soft on the toes overall a good experience. This year i notice that I'm starting to get a couple tears in my liner and called Secard about it since the warranty is under their warranty to never rip, tear, or fade. I was told by the gentleman who answered the phone " is it facing the sun?" It's a pool! of course its facing the sun. Well I was told that wasn't covered under the warranty only manufacture defects. So I got some vinyl repair and fixed the holes myself. Last month I notice that there are tears developing all along the the same distance from the top of the liner which just so happens to be where there is a pattern change in the liner. Obviously a manufacture defect. I got in touch with Brian Anderson from Secard explained the situation AND sent pictures. A month later I have yet to hear any response from anybody at secard. I just want what we were sold ... A liner covered by a warranty in case of any rips tears or fading. Will keep everyone informed on how this matter goes forward.

comments

Thank you for your review Mr. Penna. We're happy to hear that you enjoy your pool and strongly apologize for any delays in our getting back to you. It was a pleasure speaking with you on the phone yesterday and of course we are taking care of your warranty claim and are happy to help. Again we're sorry about the delay.

Bob Cannon
Operations Manager
Secard Pools

Secard Pools commented on 10/31/2013