What information we collect
Like many web sites, we automatically gather certain non-personal information about our Site and Services traffic. This information may include: Internet protocol (IP) addresses, browser type and version, referring/exit pages, operating system and platform, date and time, and pages viewed or searched for. We use this information to analyze trends, and to administer our Site.
When you register for any service or feature on our Site, we require the following Personal Information: e-mail address and first and last name. We may also ask you to select a personal user name and password. In addition, we may request that you provide additional information, such as your company name, telephone number, street address, city, state, zip code and country. If you register for any service under which Customer Lobby will process payments made by you, then we may require certain financial information (such as the name on the credit card, credit card number or other related payment information).
When you submit a review form, submit an anonymous suggestion or use our Site to communicate with another person, the information you submit (“Content”) is considered non-confidential by Customer Lobby and shall not be treated as Personal Information or your proprietary information. Such Content may be aggregated by and made available to all users of Customer Lobby. Users should refrain from including any Personal Information in their Content. In no event will Customer Lobby be liable for disclosure of Personal Information that is included in Content.
How We Use Information
To maintain the quality and authenticity of the reviews appearing on our Site, Customer Lobby may share your name and email address with the authorized users of a business about which you submit a review.
We provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties (collectively, “service partners”). Our service partners may use your personal information to operate the Site and to deliver their services related to the Site. For example, your data may be transferred to website hosting partners and other parties who assist us in designing and operating the Site, executing services, or helping us analyze collected data. These parties will only use your data for the purpose of carrying out the work as agreed with us and will be required to keep the information confidential
Please note that we may share non-personally-identifiable information (such as anonymous usage data, referring/exit pages and URLs, number of clicks, etc.) with third-parties so that they can understand usage patterns on our Site and assist us both in enhancing our service and improving your experience.
Communications from Customer Lobby and the Companies You Review
When you submit a review form, (i) we may contact you on behalf of a review reader that has a question or comment regarding your review that they have submitted using our Ask the Reviewer™ feature; (ii) we will share your contact information with the company you reviewed and they may contact you directly; and (iii) we may contact you on behalf of the company you reviewed with promotional offers and other communication.
Customer Lobby utilizes generally-accepted security measures (such as encryption) to protect against the misuse or unauthorized disclosure of any personal information you submit to us. However, like other Internet sites, we cannot guarantee that it is completely secure from people who might attempt to evade security measures or intercept transmissions over the Internet.
Updating information and Opting- out
We provide you with the ability to access and correct or update any Personal Information or other information you have provided us. Simply click on the "Login" link located at the top of each Customer Lobby web page. If you no longer wish to receive communications from Customer Lobby, you may click on the "unsubscribe" link at the bottom of any email sent to you by Customer Lobby.
Cookies are pieces of data stored on your computer's hard drive by a website. Cookies are an industry standard and used by most major web sites to improve their services.
We use session cookies. A session cookie expires and is deleted from your computer when you close your browser. We use session cookies to make it easier for you to navigate our Site and to receive the greatest benefit from our Site and Services.
We ask that only individuals who are over the age of 18 register on our site. If we learn that we inadvertently have collected identifying Personal Information from an individual under the age of 18, we will promptly delete that information from our system. Customer Lobby is committed to protecting the privacy of children and has no intention of collecting personal data from children under the age of 18. We encourage parents and guardians of children under 18 to regularly check and monitor their children's use of e-mail and other activities online.
Other Web Sites
This privacy statement applies only as long as you remain on the Customer Lobby Site. Once you leave Customer Lobby to visit another site, we have no control over your privacy or security issues even if you reached the other site by clicking on a link within Customer Lobby.