Frig was frosting over in a lease unit so I called Paula initially. Jason came by, diagnosed the problem & Paula stayed in touch to schedule Jason's return with parts a week later. A particular part that was ordered was bad, thankfully Jason returned to the shop and tested several until he found one that was working. He installed it and though it took more time than budgeted, got the repair completed. No complaints from the tenant as of yet so I assume issue is handled. Good experience, frig fixed and my life is easier with no complaints. THANKS!