We would like to give your service department people a well-deserved thank you for all they have helped us with through the years. Special thanks go to Tonya for overseeing the quality care we have experienced. She is usually the first one I speak to about my car and she has always treated us right. We bought our first Toyota (Corolla) from Fowler in 2003, and have brought it in periodically through the years. I became acquainted with Tonya in 2006, and have always asked for her since, because she has been very knowledgeable when it came to any problems I might have with the vehicles I brought in for service. We have since referred all our family members to Fowler because of the exceptional service Tonya and the service crew has provided.
We would also like to forward a special thanks to one of your car sales reps, Dirk, for his help with our purchase of a used Toyota for our son. It was an exceptional and pleasant experience. We explained what we needed and he came through for us.
However, the one bump in the road was the experience I had when it became necessary for me to purchase a new Toyota, because of an accident with my Corolla, which was rear-ended by a hit and run driver. This time we decided to purchase a new Camry. During negotiations, one of the sales managers called me at home with what he said was his final price and hung up on me before I could make any response. This resulted in me going to another dealership, where I negotiated a price with them and purchased a Camry there. But then a problem came up. There was a popping sound in the trunk when the trunk lid was raised. The other dealers service department tried to fix it by replacing a couple parts in the trunk on two different occasions. Still it popped. They said bring it back. Well, guess what? I called Tonya, described the problem, and she arranged an appointment to bring it in to Fowler. One of your technicians investigated and eventually decided to take some measurement in the trunk. He then compared those measurements with measurements he took in another Camry on the lot and discovered the problem to be a manufacturing defect. It has been reported to Toyota and is currently being investigated by them to find a fix.
I am saying your service department is awesome! Your service rep and service techs are the best, and go above and beyond to take care of their customers! I want to add that Tonya is the reason for my return to Fowler. I have the upmost trust in her judgment and that of your service department people. You sure need to take care of those folks because they are the heart of your business. I have rated you 5 stars in all categories primarily because of your outstanding service department and Dirks excellence in assistance and patience with us while finding just the right car for our son.