Business Description:
Toyota-Scion dealership selling and servicing new vehicles, Toyota Certified Used Vehicles and pre-owned vehicles of all makes and models.
5 42 reviews
Categories
auto repair & service
Fowler Toyota
4050 North Interstate Drive, Norman, OK 73072, USA
(405) 321-1301
http://fowlertoyota.com

Service

Will Recommend

Total Experience

Eric H.

Norman, OK
Fowler Toyota

Serive Department

I dont have experience with the sales department but I will NEVER use this dealership because of my experience with the service department. I dropped off my Tacoma at 3:59 p.m. I was told they would call me and let me know when they are done, or if they figure out anything else. After waiting by the phone thinking they would call, I never heard from them, knowing they close at 9:00 p.m. I went to the dealership, and the service person that handled my Tacoma was already gone, the only guy there looked up my name and he said that they never touched my truck. They had my truck for 6 hours and didnt even look at it. I understand service getsbusy, but to have my truck for 6 hours and not even give me a courtesy call to tell me anything about it is wrong and bad busniess. Luckly I was able to pick up my truck before they closed otherwise they would have locked it up over night without even telling me. Like I said I will NEVER use Fowler Toyota again!

comments

We called the customer to apologize for the miscommunication as soon as we became aware of what happened. He had requested an oil change service and estimates on several repair needs. That work was performed before he came back to pick up his vehicle. However, due to a data entry error by the technician, the second advisor that checked the status of the work could not tell it had been done. Unfortunately, the customer's original service advisor, who would have known what was going on, had already left for the day. We apologized for not keeping him better informed and advised him that we took steps to prevent any recurrence. We did not charge the customer for the oil change service we performed and as a goodwill gesture offered to cover up to $100 of his warranty deductible if he would give us an opportunity to perform the repairs his vehicle needed. He declined our offer. His experience is not typical of how we normally do business and if we make a mistake we own up to it. Some of our most loyal customers are the ones that had a problem but appreciated our efforts to make things right.

 Fowler Toyota commented on 12/05/2012
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