The person who came to the house to give us a quote was very thorough and explained all the options and did not pressure us to get the most expensive items but let us know what would give us the best coverage for the size of our house and what would be most energy efficient. We got our bid on a Tuesday, called them wednesday to have them do the work and had the furnace and air conditioner installed on Friday. There were 2 installers who were very efficient, knowledgeable, polite and answered all of our questions. They called the next day to see is everything was working well and to see if we had any questions