We picked Preferred Plumbing because of their claim that they are usually at your door in 60 minutes or less. The first time we used them the wait was a whopping 8 hours! It was not even a holiday although many wish the day after the Super Bowl was. If they had been honest instead of repeatedly telling me it would be another 30-45 minutes I could have at least left the house for a while. Two weeks later we found ourselves in need of more plumbing work. On a Sunday they were the only ones answering the phone. I had a coupon and they did do good work so I decided to give them a second chance. Even though I made an appointment this time they couldn't get to me until 4 hours late. Their plumbers did a really good job and the folks on the phone are really nice but apparently the plumbers have better things to do than report for their shift. Aren't there a lit of unemployed plumbers out there???