Just a really good experience. It was outstanding; I couldn't have been happier.
I have a Mini Cooper and it's my baby. When my son crashed it I didn't ask him how he was I just cried. I could tell that he was fine I was just concerned about my car. I was mad he drove it and brought it back crunched. The back wheel was completely sideways--not the way a wheel should be up and down.
After it was crashed they had to wait for insurance to find the other guy before I could fix the car. They found that it was 90 his fault and 10 my son's fault, so I could take the car pretty much anywhere I wanted to. I had gone to another place before when my car had just a little dent in the hood and it took almost three weeks to fix that one dent. So I didn't want to go there again. I did a lot of web research and saw that the Mini Cooper place actually had terrible reviews for their collision department. So I didn't take it there. I wanted it to be perfect.
When I found Mister Collision I was very excited. Even though it's a much further drive from my house, I decided on them. The website said they had experience with Mini Coopers and all the reviews were good. I took my car in and I think it took about two and a half to three weeks because the insurance people had to come out several times, so we had to wait for that, and the fourth of July holiday weekend was in there.
The car had a lot of damage. The side air bag curtains had deployed and the back air bag deployed. So not only was there exterior damage, the interior was damaged too. They did a great job fixing it all. It looks amazing and it didn't take too long either. Out of all of that there was just one tiny thing that was wrong. The car has two sunroofs and one of the trim pieces was put on backwards. I took it back in and it took five minutes to fix. They knew exactly what the problem was. It was great.
I was really happy. The people were really friendly and knew what they were doing. Once I took the car in, there was nothing I really had to do. They did all the insurance work and everything.