We had a great experience with this company. To begin with, a person answered the phone....not an answering machine. They were able to get us on their schedule for that day. He was very professional, efficient and took great care to treat all the pet stains from the tenant's pets. He offered to help move one of the mattresses they left because my husband just had shoulder surgery. He tucked the loose ends of carpet down where the carpet meets the tile floor and I didn't even ask him to do that. I will definitely call this company again to clean the carpets the next.