I called them and they got back to me promptly, and we set up a time for them to come out. They came out on time, and gave me a solid estimate as well as a time-frame for them to do the job. They worked with my convenience for picking a date. He showed up on time, did what was supposed to be done, and finished the job in a timely fashion. It was what I expected. The work was high quality and the guy knew what he was doing.