The crew failed to clean one entire room. Since they showed up over 45 minutes early, I was in a meeting and unable to do the walk through. My daughter (24yo) went around with them but the measurements page is very unclear what was actually measured. I've used Chem-Dry of Prince William for many years at my previous house in Manassas Park and this one when I moved in and have always been very pleased with the service. I'm not sure what happened this time.