Recently I had Pride plumbing replace a sump pump. The plumber suggested an overflow drain in addition to a pricey installation of a sump pump. He communicated with me by phone while at residence where my son is living. My son was not shown a book with pricing. I was told an amount and agreed to replacement which was done in about 30 minutes according to my son. When I called to ask about breakdown of pump and labor no one returned my call. I am also concerned as the plumber wrote on the bill that the work was NOT under warranty as I did not purchase the overflow drain (another $170 or so). Again I called to ask about the warranty and my calls were not returned. In fairness the company did send someone out the next day and the gentleman that I scheduled service with was pleasant. However, I am disappointed with the lack of customer service and follow up as well as feeling a bit 'taken' as the pump and labor were pricey as well as the warranty apparently not honored (we were not told this nor do I believe the overflow would have been necessary as the house and pump have gotten along fine for years without it.