Sound By Design gave us same day service. We messed up something with our TV, called them in the morning, and they said they could be at our house that afternoon. They came at the time mentioned and came up with alternatives for us. They fixed it essentially, so I can't really complain.

It was the owner David and his assistant that came out. They were very professional and gave us good customer service. They do the work and the prices are fair. It didn't seem outrageous to me. They also give you a lot of options, so you're in control of what you want to do.