I have been a customer with Poco for a long time (~12 years). Their product has been fine, although needs leak repair regularly (every other couple years)... some is to be expected given the 24/7 exposure to the elements. A fair expectation is that, when there is a needed repair, that they
will repair in a reasonable time period. CAUTION::
please note that if you have a repair in need now - EXPECT TO WAIT ONE MONTH!!!! really, last i checked this is peak season and Poco needs to be able to accommodate the seasonality of business rather than offer excuses to customers about their lack of resources. GET PROPERLY RESOURCED SO YOU DON'T INCONVENIENCE YOUR CUSTOMERS TO SAVE YOU MONEY. I bet it's a one week lead time to install... but, be careful, ONE MONTH LEADTIME IF YOU NEED HELP OR REPAIR!! POCO -- please make appropriate resource adjustments so as not to put your customers in a hostage position.